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Service

Quality and professional customer service system

Home > Services and Support > Service
Service Support

Customer Service Introduction

Lejia has a strong independent research and development team and rich technical application experience, with core technical personnel to create a high-quality professional customer service system, dedicated to provide customers with timely, professional and efficient service.

  • Pre-sale service

    PRE SALE

    ▪ Provide a full range of metal 3D printing equipment professional consultation；
    ▪ Provide sample making；
    ▪ Analyze user requirements；
    ▪ Design the most suitable solution to meet customer requirements。

  • Sale service

    ON SALE

    ▪ Provide standardized and systematic professional and technical training for users；
    ▪ Popularize the process knowledge of metal 3D printing equipment，
    ▪ Demonstrate the actual operation；
    ▪ Provide general maintenance advice；
    ▪ Provide installation, commissioning and other one-stop training services。

  • After-sales service

    AFTER SALE

    ▪ Establish the use and maintenance files of metal 3D printing equipment；
    ▪ Provide professional consulting service for product update and function improvement；
    ▪ Establish metal 3D printing equipment parts warehouse to meet the needs of users to replace parts during maintenance；
    ▪ Equipped with professional after-sales service team, regular visits to new and old customers and equipment maintenance；
    ▪ Provide a 4-hour rapid response mechanism and a 48-hour problem-solving commitment。

  • Post-warranty service

    Warranty

    ▪ Provide cost price accessories sales；
    ▪ Free technical advice for life；
    ▪ Provide equipment and software upgrade services；

Product online repair report

If you have any questions, please contact us and we are always at your service
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You may be interested

Metal 3D printer

Metal 3D printers utilize SLM (Selective Laser Melting) technology to meet the needs of a wide range of applications, from rapid prototyping to tool manufacturing to final production

Composite equipment

Using DED (directional energy deposition) technology, the equipment can meet the requirements of high precision, high quality and efficient forming and in-situ repair of complex structures。

Contact us

Welcome to consult lejia technical experts, understand the industry application solutions and technical support. You can keep in touch with us through online customer service, phone, wechat and other channels

Domestic unified consultation service hotline

139 2620 8052

A：7th floor, Guangzhou International Science and Technology Achievement Transformation Center, 886 Tianhe North Road, Tianhe District, Guangzhou
E：arvin.xie@laseradd.com

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